Privacy Policy

When you visit BuyCeylon.ca or make a purchase, certain information may be collected automatically or provided by you directly. This may include:

• Personal Information: Name, email address, billing and shipping address, phone number, and payment details.
• Usage Data: Information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on our site.
• Transaction Data: Details about products you have purchased, returned, or enquired about.
• Communication Data: Any messages, feedback, or correspondence you send us via email, phone, or contact forms.
• Technical Data: Device information, operating system, and referral source used to access our website.

The information we collect is used to provide a better experience and ensure efficient service. Specifically, we use your information for:

• Order Processing: To process and fulfill your orders, including sending updates on order status.
• Customer Service: To respond to inquiries or resolve any issues you may have.
• Marketing: To send promotional offers, newsletters, or updates that may interest you. You can opt-out of marketing communications at any time.
• Website Improvements: To enhance the functionality and content of our website by analyzing how visitors use it.
• Legal Compliance: To meet our obligations under applicable Canadian laws, including consumer protection and tax regulations.
• Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities.

Your personal information is important to us, and we take steps to ensure its protection. We use secure servers and encryption (SSL/TLS) to safeguard your data during transmission. Access to your personal information is restricted to authorized personnel only, and we take necessary precautions to prevent unauthorized access.

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure, access-controlled servers hosted by trusted Canadian and international providers.
• Payment data processed by PCI-DSS compliant third-party payment processors — we never store your full card details.
• Regular security assessments and software updates to protect against vulnerabilities.

We do not sell, trade, or rent your personal information to third parties. Your information may be shared with trusted third parties only under the following circumstances:

• Service Providers: To assist us in operating our website or conducting our business (e.g., payment processors, shipping providers, email marketing platforms). These partners are contractually required to keep your information confidential.
• Legal Obligations: If required by law or to protect our legal rights, we may disclose your information to relevant authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and track site usage.

• Essential Cookies: Required for the website to function, including shopping cart and session management.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant ads and track campaign effectiveness.
• Preference Cookies: Remember your settings and preferences for future visits.

You may choose to disable cookies in your browser settings, but please note that doing so may affect the functionality of certain features on our website, including the shopping cart and checkout process.

BuyCeylon.ca may contain links to third-party websites, including social media platforms, payment providers, and partner sites. We are not responsible for the privacy practices or content of these external sites.

We recommend reviewing the privacy policies of any third-party websites you visit. The presence of a link on our site does not constitute an endorsement of that website's privacy practices.

Under applicable Canadian privacy law, you have the following rights regarding your personal information:

To exercise any of these rights, please contact us at info@buyceylon.ca. We will respond within 30 days.

BuyCeylon.ca is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that personal information from a child under 18 has been collected without verifiable parental consent, we will take immediate steps to delete it from our records. If you believe we may have collected information from a minor, please contact us at info@buyceylon.ca.

As a Canadian business, BuyCeylon.ca is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Ontario.

• We collect only the personal information necessary for the purposes identified in this policy.
• We obtain your consent before or at the time we collect personal information.
• We retain personal information only as long as necessary to fulfill the stated purposes.
• We have designated a privacy officer responsible for our compliance with PIPEDA. You may contact them at info@buyceylon.ca.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Order & Transaction Records: Retained for 7 years in accordance with Canadian tax and business record requirements.
• Account Information: Retained while your account is active and for a reasonable period after account closure.
• Marketing Data: Retained until you opt out or withdraw consent.
• Support Communications: Retained for up to 3 years after resolution.

When personal information is no longer needed, we securely delete or anonymize it.

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Changes will be posted on this page with an updated "Last Updated" date.

Your continued use of BuyCeylon.ca after any changes constitutes your acceptance of the updated policy. For significant changes, we will make reasonable efforts to notify you via email or a prominent notice on our website.