Terms & Conditions

Welcome to BuyCeylon.ca! These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website.

By using BuyCeylon.ca, you confirm and agree to the following:

• You are at least 18 years of age, or you have obtained valid parental or legal guardian consent to use this site.
• You have the legal authority to enter into binding agreements and to use our website in accordance with these Terms.
• You agree to comply with all applicable federal and provincial laws of Canada, including those of Ontario, as well as any applicable international regulations.
• Your use of this website and any purchases made constitute your acceptance of these Terms and our Privacy Policy.

BuyCeylon.ca offers authentic Sri Lankan products including teas, spices, wellness products, and other natural goods. The following conditions apply:

• Although we strive to ensure accuracy of all product descriptions, images, and pricing, errors may occasionally occur. We reserve the right to correct any errors at any time.
• In the event of a pricing error, BuyCeylon.ca reserves the right to refuse or cancel orders placed at the incorrect price, even after confirmation has been sent.
• All products are offered subject to availability. We reserve the right to limit quantities, discontinue products, or withdraw listings without prior notice.
• Product images are for illustrative purposes only. The actual product may vary slightly in appearance due to natural variation or packaging updates.
• Some products may be subject to import restrictions or regulatory requirements in your region. It is your responsibility to ensure products are legal to import and use in your jurisdiction.

By placing an order on BuyCeylon.ca, you agree to provide accurate, complete, and current information. You are responsible for all charges incurred in connection with your order.

• An order confirmation email does not constitute acceptance of your order. We reserve the right to refuse or cancel any order at our discretion, including due to stock issues, pricing errors, or suspected fraud.
• You must ensure that your payment details are valid, accurate, and authorized for use on this platform.
• All prices are listed in Canadian Dollars (CAD) unless otherwise stated. Applicable taxes will be calculated and displayed at checkout.
• BuyCeylon.ca uses secure, PCI-DSS compliant payment processing. We do not store your full card details on our servers.

Accepted Payment Methods:

BuyCeylon.ca aims to process and ship all orders as quickly as possible. The following terms apply to all shipments:

• Delays may occur due to factors beyond our control, including carrier delays, weather, customs, or public holidays. BuyCeylon.ca is not liable for such delays.
• Risk of loss or damage to products transfers to you upon delivery to the carrier.
• If a package is returned due to an incorrect address or failed delivery attempts, re-shipping charges may apply.

We are committed to your satisfaction. If you are not fully satisfied with your purchase, please review our return policy below:

• Contact us within 3 days of receiving your order to initiate a return or report an issue at infobuyceylon.ca.
• Returned items must be in their original, unopened packaging and in the same condition as received.
• For health and safety reasons, perishable goods, opened food products, and personal care items are non-returnable unless they arrive damaged or defective.
• Refunds will be processed to the original payment method within 1 business day of receiving and approving the returned item.
• Shipping costs for returns are the responsibility of the customer unless the item arrived damaged or incorrect.
• BuyCeylon.ca reserves the right to refuse returns that do not meet these conditions.

All content on BuyCeylon.ca, including text, images, logos, graphics, product descriptions, and overall design, is the exclusive property of BuyCeylon.ca or its licensed content suppliers.

• Unauthorized reproduction, distribution, modification, or use of any content from this website without prior written permission is strictly prohibited.
• The Buy Ceylon name, logo, and all associated marks are trademarks of BuyCeylon.ca and may not be used without express written consent.
• You may view and print pages from this website solely for your own personal, non-commercial use.
• Any feedback, suggestions, or ideas you submit to us may be used by BuyCeylon.ca without obligation to compensate you.

Creating an account on BuyCeylon.ca allows you to track orders, save preferences, and enjoy a faster checkout experience.

• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You agree to provide accurate, current, and complete information during registration and to keep it updated.
• Notify us immediately at infobuyceylon.ca if you suspect any unauthorized access to your account.
• BuyCeylon.ca reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or are inactive for an extended period.
• You may not create multiple accounts or transfer your account to another person without our written consent.

When using BuyCeylon.ca, you agree not to engage in any of the following activities:

• Using the website for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempting to gain unauthorized access to any part of the website, server, or connected systems.
• Submitting false, misleading, or fraudulent information during registration, checkout, or any other interaction.
• Using automated tools (bots, scrapers, crawlers) to access or harvest data from this website without permission.
• Engaging in any conduct that disrupts, damages, or interferes with the website's functionality or other users' experience.
• Reproducing, selling, or exploiting any part of our website or its content for commercial purposes without our written consent.
• Posting or transmitting harmful, offensive, or defamatory content in reviews, messages, or any user-generated content.

BuyCeylon.ca provides the website and its contents on an "as is" and "as available" basis, without warranties of any kind, to the fullest extent permitted by applicable law.

• We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
• We make no warranties regarding the accuracy, completeness, or timeliness of any content on the website.
• Product descriptions and health information are for general informational purposes only and do not constitute professional medical advice.
• We disclaim all implied warranties including implied warranties of merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, BuyCeylon.ca and its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
• Damages arising from your use of, or inability to use, our website or products.
• Unauthorized access to or alteration of your transmissions or data.
• Statements or conduct of any third party on or through the website.

You agree to defend, indemnify, and hold harmless BuyCeylon.ca and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses arising out of or in connection with:

• Your use of or access to the website.
• Your violation of these Terms and Conditions.
• Your violation of any applicable law, regulation, or third-party rights.
• Any content you submit, post, or transmit through our website.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada, without regard to its conflict of law provisions.

• Any disputes shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.
• If you access our website from outside Canada, you are responsible for compliance with all local laws in your jurisdiction.
• The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

We are committed to resolving any concerns or disputes quickly and fairly. Before pursuing formal legal action, we encourage you to contact us directly.

• Step 1 — Contact Us: Email infobuyceylon.ca with a description of your concern. We will respond within 5 business days.
• Step 2 — Negotiation: Both parties will make a good-faith effort to resolve the dispute informally within 30 days of notice.
• Step 3 — Mediation: If informal resolution fails, the parties may agree to engage a neutral third-party mediator.
• Step 4 — Litigation: If mediation is unsuccessful, disputes will be resolved through the courts of Ontario, Canada.

BuyCeylon.ca reserves the right to modify, update, or replace these Terms and Conditions at any time. Changes will be effective immediately upon being posted on this page.

• Your continued use of the website after any changes constitutes your acceptance of the revised Terms.
• For significant changes, we will make reasonable efforts to notify registered users via email or a prominent banner on the website.
• We recommend reviewing this page periodically to stay informed of any updates.